Shipping Policy

Everything you need to know about how we get your order to your door.

Shipping Rate

Flat Rate — All Destinations

A single, transparent shipping cost applies to every order, no matter where it’s headed.

  • Shipping cost is $10.99 per item

Shipping Time

All in-stock products are processed within 2 business days. Processing time may shift daily based on order volume.

Delivery times are estimates only and cannot be guaranteed. Any delays once your product is in transit are beyond our control. If a problem arises, we’ll notify you by email as quickly as possible.

As outlined in our Return & Refund Policy, customers may submit a full refund request if a parcel has not arrived after 60 days of the estimated delivery date.

Destination Carrier(s) Est. Shipping (Business Days) Express (DHL / FedEx)
🇺🇸 US USPS / UPS / DHL 12 – 15 days 2 – 6 days
🇪🇺 EU Hermes / DHL / PostNL / Bpost / La Poste / Correos 15 – 20 days 10 – 15 days
🇨🇦 CA Canada Post 15 – 20 days —
🇦🇺 AU UBI / Australia Post 15 – 20 days —
🌍 Others Yun / UPS / DHL International 10 – 20 days —

Please Note

1. A tracking link will be emailed to you as soon as your order ships so you can follow your package at any time.

2. For personalized or customized orders, extra design time may be required — complexity of the request determines turnaround.

Order Tracking

1

You’ll receive a confirmation email with a tracking link the moment your order ships.

2

Please allow 5–7 business days for the carrier to scan your package into their system — no tracking events showing yet just means the parcel hasn’t been scanned.

3

Track anytime via Track Your Order or directly at 17track.net.

4

If your estimated arrival date has passed and there’s still no update, contact us and we’ll look into it right away.

Incorrect Address

Please double-check your shipping address at checkout. Here’s what happens if address details are wrong:

If we detect missing or incorrect info, we may contact you for an update — this can cause delays to your delivery.

We are not responsible for orders delivered to a wrong address. Returned orders will be donated to charity and cannot be sent back to our warehouse.

Orders returned due to an incorrect address will require a re-shipping fee to be resent.

If you redirect your parcel through the carrier after it has left our warehouse, we are not liable for any lost, stolen, or damaged packages.

Please enter your correct email address at checkout and check it regularly — all shipping updates are sent there.

Questions about your order?

Our customer service team is here to help — Mon to Fri, 08:00–17:00 PST.

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